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Title: Reflexive Organizing for Knowledge Sharing: An Ethnomethodological Study of Service Technicians
Authors: Yamauchi, Yutaka  kyouindb  KAKEN_id
Author's alias: 山内, 裕
Keywords: embedding
knowledge sharing
reflexive organizing
Issue Date: Sep-2015
Publisher: wiley
Journal title: Journal of Management Studies
Volume: 52
Issue: 6
Start page: 742
End page: 765
Abstract: This study examines how organizing is done reflexively through practice in the context of knowledge sharing. Organizing concerns reduction of equivocality and sensemaking so that actions can be interpreted and coordinated. Reflexivity refers to the fact that this organizing is done through talk, and that talk is an action that requires organizing. To examine how this reflexive organizing is accomplished, detailed analysis of video-recorded interactions among photocopier service technicians revealed various interactional methods to make actions of requesting and offering assistance understandable and relevant. To explain these methods, Goffman's concept of embedding is applied. By embedding other social situations in the current talk, one can project a certain sense of one's talk. This reflexive organizing clarifies that organizing is part of, not separate from, any practice and that knowledge sharing is accomplished not through a retrospective narrative but through reflexive construction of the situation in which talk is made possible.
Rights: This is the accepted version of the following article: [Yutaka Yamauchi. Reflexive Organizing for Knowledge Sharing: An Ethnomethodological Study of Service Technicians. Volume52, Issue6, Pages 742-765], which has been published in final form at This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.
The full-text file will be made open to the public on 06 August 2017 in accordance with publisher's 'Terms and Conditions for Self-Archiving'.
This is not the published version. Please cite only the published version.
DOI(Published Version): 10.1111/joms.12136
Appears in Collections:Journal Articles

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