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タイトル: Reflexive Organizing for Knowledge Sharing: An Ethnomethodological Study of Service Technicians
著者: Yamauchi, Yutaka  kyouindb  KAKEN_id
著者名の別形: 山内, 裕
キーワード: embedding
knowledge sharing
reflexive organizing
sensemaking
発行日: Sep-2015
出版者: wiley
誌名: Journal of Management Studies
巻: 52
号: 6
開始ページ: 742
終了ページ: 765
抄録: This study examines how organizing is done reflexively through practice in the context of knowledge sharing. Organizing concerns reduction of equivocality and sensemaking so that actions can be interpreted and coordinated. Reflexivity refers to the fact that this organizing is done through talk, and that talk is an action that requires organizing. To examine how this reflexive organizing is accomplished, detailed analysis of video-recorded interactions among photocopier service technicians revealed various interactional methods to make actions of requesting and offering assistance understandable and relevant. To explain these methods, Goffman's concept of embedding is applied. By embedding other social situations in the current talk, one can project a certain sense of one's talk. This reflexive organizing clarifies that organizing is part of, not separate from, any practice and that knowledge sharing is accomplished not through a retrospective narrative but through reflexive construction of the situation in which talk is made possible.
記述: Article first published online: 26 MAY 2015
著作権等: This is the peer reviewed version of the following article: Yamauchi, Y. (2015), Reflexive Organizing for Knowledge Sharing: An Ethnomethodological Study of Service Technicians. Journal of Management Studies, 52: 742–765, which has been published in final form at http://dx.doi.org/10.1111/joms.12136. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.
The full-text file will be made open to the public on 26 MAY 2016 in accordance with publisher's 'Terms and Conditions for Self-Archiving'.
This is not the published version. Please cite only the published version. この論文は出版社版でありません。引用の際には出版社版をご確認ご利用ください。
URI: http://hdl.handle.net/2433/202091
DOI(出版社版): 10.1111/joms.12136
出現コレクション:学術雑誌掲載論文

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