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Title: Human-Like Guide Robot that Proactively Explains Exhibits
Authors: Iio, Takamasa
Satake, Satoru
Kanda, Takayuki  kyouindb  KAKEN_id  orcid (unconfirmed)
Hayashi, Kotaro
Ferreri, Florent
Hagita, Norihiro
Author's alias: 飯尾, 尊優
佐竹, 聡
神田, 崇行
林, 宏太郎
萩田, 紀博
Keywords: Human–robot interaction
Service robots
Issue Date: May-2020
Publisher: Springer Science and Business Media LLC
Journal title: International Journal of Social Robotics
Volume: 12
Issue: 2
Start page: 549
End page: 566
Abstract: We developed an autonomous human-like guide robot for a science museum. Its identifies individuals, estimates the exhibits at which visitors are looking, and proactively approaches them to provide explanations with gaze autonomously, using our new approach called speak-and-retreat interaction. The robot also performs such relation-building behaviors as greeting visitors by their names and expressing a friendlier attitude to repeat visitors. We conducted a field study in a science museum at which our system basically operated autonomously and the visitors responded quite positively. First-time visitors on average interacted with the robot for about 9 min, and 94.74% expressed a desire to interact with it again in the future. Repeat visitors noticed its relation-building capability and perceived a closer relationship with it.
Rights: © The Author(s) 2019. This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (, which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made.
DOI(Published Version): 10.1007/s12369-019-00587-y
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