不登校支援現場に見る感情労働 : 不登校生の居場所に着目して

Abstract

This paper examines and presents the characteristics of the emotional labor of staff members in the field and it required a professional social worker to analyze interviews with them. Moreover, it discusses the notion that they have conflicted feelings and explains how a support style works out. They are consciously aware of the balance between receptiveness or capacity to empathize and training on professionals. They have conflicted feelings that they balance appropriately. We find that they are emotionally labored. What feelings they express and suppress. This paper called it“ emotional management strategy”. In young staffs, they suppress negative feelings and try to force themselves to express positive feelings to them. Their strategy can be called this repressive emotionally regulation “surface acting”. In experienced staffs, they avoid negative feelings and are willing to express positive feelings to them. Their strategy can be called this avoidant style of coping “deep acting”. Besides, in mid-level staff s, a process of building professionally is confirmed. They control their emotional management by will or choice of it. Without a professionally, they will be unable to balance his or her feelings well. It plays a very critical role that legitimate asymmetric relationship between them, and define their identity. In this way, this paper points out the system or support style keeping by their emotional work.