<論文>ウガンダ都市部におけるバイクタクシー運転手の自主組織による集団規範の形成と顧客の獲得実践

Abstract

This paper clarifies the practices of motorcycle taxi drivers in urban Uganda to create norms and acquire customers at their customer waiting area. In Uganda, motorcycle taxis are the main means of transport. They are used in everyday life and business settings. Motorcycle taxi drivers wait for customers in a specific area called a “stage.” They form voluntary organizations at their stage and set up committees called “lukiikos, ” which have many roles including providing mutual aid and regulating admission. The committees set up rules, and members monitor drivers' behavior in and around each stage. Under the committee's control, drivers maintain the quality of service. Therefore, each stage is premised on a system by which the committee members guide drivers in line with customary group values and norms. Through this system, drivers provide accurate and quick transport and build trust with people around their stage. This has led to the motorcycle taxi becoming an important mode of transport for citizens in these areas.