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Title: Office365 Education のサービス品質保証契約に関する一考察
Other Titles: A study of service level agreement for Office365 Education
Authors: 上田, 浩  kyouindb  KAKEN_id
Author's alias: Ueda, Hiroshi
Keywords: サービス品質保証契約
Office365 Education
Service Level Agreement
Online Services
Issue Date: Feb-2014
Publisher: 社団法人 電子情報通信学会(IEICE)
Journal title: 電子情報通信学会技術研究報告(TECHNICAL REPORT OF IEICE)
Volume: 113
Issue: 442
Start page: 115
End page: 120
Abstract: Office365 Education のサービス品質保証契約について調査した概要をまとめ, 実際にサービス運用中に生じた障害と契約との整合性に関するケーススタディを行う. これらの実例をもとに, 大学など教育研究機関向けオンラインサービスに必要なサービス品質に関し議論する.
In this study, an outline of SLA (Service Level Agreement) for Office365 Education and case studies about consistency on-service incidents with SLA are provided. After that, we discuss about required service level of online services for institute such as university through the examples.
Rights: © 2014 IEICE.
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